Information Systems Impact Model Proof of Concept

This paper reports a proof of concept by applying a model originally presented in 2004 to four firms. The model has been slightly revised to reflect input from conference attendees and 49 Executive MBA students who applied the model to their organization. The model now represents the impact of technical and application specific domain knowledge on potential impact of an information system as moderated by the development process. A 2x2 matrix represents the system impact with one dimension indicating impact within versus outside target and the other representing expected versus unanticipated outcomes. This model allows researchers to recognize the multidimensional aspects of information system performance and practitioners to assess their development needs based on their understanding of the current domain and technical situation. The paper reports on the application of the model to four companies and suggests plans for future research.